Privacy Policy
Your privacy matters to us. This policy explains what information we collect, how we use it, and how we protect it.
1. Who We Are
Robert Young Agency ("we", "us", or "our") is an independent insurance agency licensed in the State of Texas (License #249810), with our principal office at 5115 North Galloway Avenue, Mesquite, Texas 75150, United States. We can be reached at hello@robertyoungagency.com or +1 469-436-0013.
This Privacy Policy applies to information collected through our website and in the course of providing our insurance advisory services.
2. Information We Collect
We may collect the following types of personal information:
- Contact information — your name, email address, phone number, and mailing address
- Enquiry details — the type of insurance you are enquiring about and any additional comments you provide via our contact form
- Usage data — how you interact with our website, including pages visited, time spent, and browser type (collected anonymously via analytics)
- Communication records — records of any correspondence between you and our advisors
We do not collect payment card details or sensitive financial information through this website.
3. How We Use Your Information
We use the information we collect to:
- Respond to your quote requests and general enquiries
- Provide personalised insurance advice and recommendations
- Contact you regarding your enquiry or an existing policy
- Improve the content and functionality of our website
- Comply with legal and regulatory obligations as a licensed insurance agency
- Prevent fraud and protect the security of our services
We will not use your information for automated decision-making or profiling that produces legal or similarly significant effects.
4. Who We Share Your Information With
We do not sell, rent, or trade your personal information to third parties. We may share your information with:
- Insurance carriers — where necessary to obtain quotes or process a policy on your behalf, and only with your knowledge and consent
- Service providers — trusted third parties who assist us in operating our website and conducting our business (e.g. email providers, analytics tools), who are bound by confidentiality obligations
- Regulatory bodies — where required by law, such as the Texas Department of Insurance
5. Cookies & Tracking
Our website uses cookies to enhance your experience. Cookies are small text files stored on your device. We use:
- Essential cookies — necessary for the website to function correctly
- Analytics cookies — to understand how visitors use our site (anonymised data only)
You can control cookies through your browser settings. Disabling cookies may affect some functionality of the site.
6. How We Protect Your Information
We take the security of your personal information seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. How Long We Keep Your Information
We retain your personal information for as long as necessary to provide our services and comply with our legal obligations. Typically:
- Enquiry records are retained for up to 2 years
- Policy-related records are retained for up to 7 years in line with regulatory requirements
- Website analytics data is retained for up to 26 months
8. Your Rights
Under applicable privacy laws, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information (subject to legal obligations)
- Object to or restrict how we process your information
- Withdraw consent at any time where processing is based on consent
- Lodge a complaint with the relevant data protection authority
To exercise any of these rights, please contact us at hello@robertyoungagency.com.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to read their privacy policies before submitting any personal information.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
- Email: hello@robertyoungagency.com
- Phone: +1 469-436-0013
- Address: 5115 North Galloway Avenue, Mesquite, Texas 75150, United States